Help & Support
Guides and answers to get the most out of MezuSafe.
Guides
Checking a Mezuzah
Scan the QR code on your mezuzah case, or use the "Your Mezuzah" tool on our homepage to upload a photo and view its origin, inspection history, and current status - free of charge.
Buying a Mezuzah
MezuSafe does not sell mezuzot directly and does not plan to enter the mezuzah sales market. To buy one, find a MezuSafe-verified dealer or agent near you on the map on our homepage.
Creating an Account
Register as a mezuzah owner, seller, or agent from the registration page. Owner accounts are free and let you track your mezuzot, receive inspection reminders, and manage your profile.
Requesting an Inspection
Owners can request a periodic inspection from a certified sofer or inspector directly through their account, keeping their mezuzah's kosher status up to date.
Working with MezuSafe as a Dealer or Sofer
If you're a mezuzah dealer or sofer, you can work with MezuSafe without any conflict of interest - we don't sell mezuzot and won't deal directly with your sofrim. See our For Partners page to get started.
Account & Login Issues
For login problems or password resets, use the "Forgot Password" link on the sign-in screen. If you're still stuck, contact our support team directly.
Payments & Billing
What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfers, and other secure payment methods.
Are payments secure?
Yes, we use encrypted payment systems to ensure all transactions are safe and secure.
Is payment required upfront?
Yes, full payment is required when placing an order. For large projects, installment plans may be available.
Can I get an invoice?
Yes, invoices are provided for every purchase.
Do you offer refunds?
Refunds are available for unused products within the return policy period. Customized items may not be eligible.
Looking for something specific?
Browse our Frequently Asked QuestionsStill need help?
Our support team is available by email at contact@mezusafe.com
Please contact MezuSafe by email at contact@mezusafe.com Having an account you will be able to chat with the MezuSafe admin in real time.